Talk #1: "When Demand Hits: Operations Lessons from Leaders Who've Done It"

Get a behind-the-scenes look at what really happens when your business starts to grow.

From managing demand to scaling operations, this session dives into the real challenges founders face and how to navigate them without losing momentum.

Guests:

Chris | President

As President at Shop Makers, Chris brings a wealth of experience and a proven track record of leadership & innovation.

As a founding member of ATG Pharma Inc., in his previous role as Vice President, Chris had an instrumental impact in driving the corporation’s transformation from operating within a garage to its establishment as one of Canada’s fastest growing manufacturing companies and a global market leader.

Chris has long been passionate about supporting and empowering entrepreneurs. While pursuing a Bachelor in Economics at Queen’s University in Ontario, Chris also founded the entrepreneurship club, which continues to operate today as a think-tank for young entrepreneurs to meet and collaborate on their business ventures.

Now, at Shop Makers, Chris is determined to leverage his expertise to propel Makers to new heights. He is dedicated to championing local artisans and providing them with the support, resources, and retail infrastructure they require to succeed in today's competitive market for small businesses. Chris's strategic focus on driving growth and innovation, combined with his passion for supporting entrepreneurs, makes him a valuable asset to the Shop Makers team.

Wenny| Operations Enablement Manager

Wenny brings a strong background in hospitality, retail operations and entrepreneurship to her role as Operations Enablement Manager at Shop Makers.

She began her career in the restaurant industry, spending 10 years as a front-of-house manager where she supported daily operations and new restaurant openings. She later transitioned into retail, building another decade of experience across apparel, eyewear, skincare and telecommunications, with a focus on store operations, staff training and team development.

As a small business owner creating eco-conscious dog grooming products, Wenny brings a unique, firsthand understanding of the vendor journey - an experience that ultimately led her to Shop Makers.

Today, she focuses on building training programs, operational systems, and store opening frameworks that support consistency, scalability and strong team performance across all locations.

Date: May 6, 2026 | 12-1pm

Talk #2: "Retail Readiness: Are You Set Up to Succeed in Stores and Wholesale?"

Marketing is more than just social media—it’s about building a brand that resonates. In this session, Makers’ Marketing Director, Veronica Kos and Marketing Manager, Nikola McDermott, will break down actionable strategies to help artisans improve their marketing, craft compelling stories, and foster a loyal community that drives sales.

Guests:

Katrina | Head of Vendor Success

Katrina brings a rich mix of entrepreneurial, operational, and creative experience to her role at Makers.

A longtime maker and business owner, she has run a variety of small businesses since 2012. Katrina has also been actively involved in the small business community for many years. She has participated in, and helped organize, artisan markets and events throughout Vancouver. Her direct operational work with several small businesses further strengthens her knowledge of daily workflows and the behind-the-scenes systems that keep independent businesses thriving.

Before joining Makers, Katrina spent 11 years in the music industry specializing in project management. She’s led large-scale campaigns for clients such as TELUS to supporting grassroots, community-driven initiatives, sharpening the leadership, communication, and organizational skills she brings into her work today.

Katrina has been with Makers for 5 years. Having worked in both retail and corporate roles, she holds a unique point of view that balances both perspectives. For the past 3.5 years, she has been a part of the corporate team, supporting Makers through rapid expansion while staying closely connected to the maker journey.

Sabrina | Vendor Success Manager

Passionate about building strong relationships and positive experiences, Sabrina brings over 10 years of customer service and managerial expertise to her role. She is dedicated to supporting her team and helping vendors succeed every step of the way, always showing up as a reliable advocate in their corner.

Inspired by her love of crafting and creativity, she brings a thoughtful and engaging approach to every interaction, striving to make each experience both supportive and meaningful.

Date: May 27, 2026 | 12-1pm

Talk #3: "Turning Browsers Into Buyers (Online + In-Store)"

Marketing is more than just social media—it’s about building a brand that resonates. In this session, Makers’ Marketing Director, Veronica Kos and Marketing Manager, Nikola McDermott, will break down actionable strategies to help artisans improve their marketing, craft compelling stories, and foster a loyal community that drives sales.

Guests:

Veronica | Co-Founder & Director of Marketing

Originally obtaining a Bachelors Degree in Journalism, Veronica pivoted to the creative world of marketing in 2018 and has never looked back.

Co-founding Shop Makers with Adam in 2020, Veronica’s biggest passion is finding fun and innovative ways to promote the many talented local makers and artisans in the community.

Growing the Makers community from roughly 80 to now over 1000 artisans across 18 store locations, and with big ambitions to expand Makers across Canada, she hopes to continue to spread awareness and inspire Canadians to shop local, support small businesses & discover the incredible talent our nation has!

When not working, Veronica can be found skiing, hiking, biking, …  basically enjoying any outdoor Vancouver activity!  (or accompanying Adam in searching for cool birds). 

Nikola | Marketing Manager

Passionate about storytelling and community, Nikola brings 5+ years of social media and marketing expertise to Makers. 

With a background in personal training, she transitioned into marketing to follow her love for creativity, community, and impactful storytelling. Now, she thrives on crafting engaging content that celebrates the incredible talent of our Makers, sharing their stories, and fostering connections with a wider audience. 

Whether developing compelling posts or brainstorming innovative campaigns, Nikola loves everything about bringing Makers’ mission to life.

When she’s not championing Makers' stories, you can find her on an early morning run (she even races half marathons!), catching up on Real Housewives, or soaking up the sun at the beach with their golden retriever, Florence. 

Date: June 24, 2026 | 12-1pm

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